Shipping & Delivery
We are as excited as you about your purchase! Please allow up to 1 business day for our team to process your order upon confirmation of payment. Each order is hand-picked by one of our team members and goes through a quality control inspection. All items are packaged and boxed in our eco-friendly packaging perfect for you and the environment. For more details please visit our 'Sustainability' section.
During sale periods and peak volumes during holidays, we ask that you allow up to 3 business days for your order to be fulfilled before shipping.
Once your order has been processed and shipped, a secondary shipping confirmation email with a tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or visit our 'FAQs' for additional help.
It is important to note some orders may require additional information from our shipping team in regards to addressing and/or payment confirmation. Please check your inbox for any follow-up emails after your order is placed, to ensure your request is processed.
Rates & Times
All orders are FREE shipping inside the USA and expected to arrive within 5-8 business days, this excludes any weekends and holidays.
Express shipping options are available and calculated at checkout, based on the shipping address and location.
For international orders, shipping will be calculated at the end of the purchase. International tracked shipments are expected to arrive within 7-21 business days, this excludes any weekends, holidays, or customs. Final delivery for international packages will be processed by your country’s local postal service.
Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.
Package Delay
We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame, but sometimes, delays may happen. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information, or carrier-related issues that are out of our control.
We will do our best to resolve each issue for all of our customers in regards to reshipments, claims, or lost packages to the best of our ability.
In the event a package has been lost, missing, or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from the carrier will not be eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at contactus@dfranciscojewelry.com with your order number.