FAQs

Shipping

How Long Will it Take to Receive my Order?

Upon confirmation of payment, your item will be processed for shipment within the next business day. A tracking code will be issued to the email you registered with. Average USA shipping time is 5-8 business days. For international shipments, expect a 7-21 business day delivery time. 

Please visit our Shipping & Delivery section for more information.

What are our Shipping Rates?

Please visit our Shipping & Delivery section for more information.

How do I Track my Order?

After checkout, a tracking number will be sent to the email address provided on your order. It can get lost in your junk or spam folder, please check there too!

If you don't receive it, please contact us at contactus@dfranciscojewelry.com.

Do I have to pay for my return shipping?

All eligible returns will be provided with a return label within the 10-day period. To process a return, please use the contact form, select "Exchange / Refund / Cancellation" and include your request.

 

Order Issues

How long do I need to wait until I get a response by email? 

You are important to us and so are your inquiries! We aim to respond to all email inquiries within 1 business day. Our mailbox is monitored between 9 am - 5 pm EST, and our customer service department is closed on weekends and holidays.

How can I change or cancel my order? 

Unfortunately, we cannot make changes to an order already processed. However, if the order has not been shipped we can offer to cancel and refund the order, so you are able to place a new order with the correct items. Please use our contact form and select "Exchange / Refund / Cancellation". We will try our best efforts to make this attempt. For more information please review our Refund Policy.

 Why is my payment not working? 

Our website accepts all major credit cards and PayPal. Unfortunately, it does not accept any prepaid credit cards or Visa Debit. For more information please use our contact form and select "Payment Issue" and tell us more about it, we will do everything possible to solve the issue. 

 

Product Inquiries

How do I best take care of my pieces?

Please read our care instructions under Product Care & Sizing for detailed information. 

How do I know what's my size?

For sizing please read our sizing instructions under Product Care & Sizing for detailed information.

 

Collaborations

How can I work with your brand? 

For collaborations and media or PR inquiries please use our contact form and select "Collaboration/ Media" and tell us more about it, we look forward to hearing from you.